Frequently Asked Questions
FAQ
New Client - FAQ
Do you offer daycare?
No. We focus on calm boarding with structured outdoor time rather than high-energy group daycare.
Can I bring my dog’s food and belongings?
Yes — we encourage familiar food and comfort items.
Can multiple dogs from my home stay together?
Yes, if they are compatible and approved for shared accommodations.
How far in advance should I book?
We recommend booking early, especially during holidays and peak seasons.
Private Off-Leash Park - FAQ
What is a private off-leash dog park?
A private off-leash dog park gives you exclusive use of the entire park during your booked time. At Awesome Pawsome Ranch, there are no surprise dogs, no crowds, and no shared access — just a calm, controlled space for you and your dog.
How big is the private off-leash park?
Our park is 3.5 acres of open, grassy space and is fully fenced for safety. It offers plenty of room for dogs to run, train, explore, or decompress comfortably.
Will there be other dogs in the park during my booking?
No. Each booking provides exclusive access to the park. There are no other dogs or groups present during your scheduled time.
Can I bring more than one dog?
Yes. Families and multi-dog households may bring trusted dogs from the same household to enjoy the park together. Please follow our booking guidelines for household passes.
Is the park good for training and recall practice?
Absolutely. Many families use the park for recall training, confidence-building, and controlled exercise without the distractions of a public dog park.
Do I need to stay with my dog during park time?
Yes. Dogs must be supervised by their owner or handler at all times while using the private off-leash park.
What are the booking and cancellation policies?
All private off-leash park bookings are appointment-based, non-refundable, and non-transferable. This policy helps us maintain a predictable, calm schedule for all guests.
What should I bring to my park visit?
Please bring:
- Your dog on a leash for entry and exit
- Water for your dog
- Any training tools you plan to use
We recommend dressing for the weather and wearing appropriate footwear for outdoor terrain.
Are vaccinations required to use the park?
Yes. All dogs using the private off-leash park must meet our health and vaccination requirements to ensure a safe experience for everyone.
Can park time be combined with other services?
Yes. Many guests combine park time with:
- Dog boarding
- Dog grooming
- Ultrasonic tooth brushing
- Pet taxi service
This makes for a convenient, stress-free visit.
Where is Awesome Pawsome Ranch located?
We are located 10 mins South of Spruce Grove 27317 Township Rd 514 in Parkland County just outside Edmonton and proudly serve Edmonton, Spruce Grove, Stony Plain, and Parkland County.
Is the park supervised by staff?
The park is not actively staffed during your booking. Dogs must be supervised by their owner or handler at all times.
Is there a time limit for park bookings?
Yes. Each booking is for a scheduled time slot. Please arrive on time to enjoy your full session.
What are the booking and cancellation policies?
All private off-leash park bookings are non-refundable and non-transferable. This policy allows us to maintain a predictable, low-stress environment for all guests.
Dog Boarding (Pet Hotel) - FAQ
Do dogs share rooms or play areas?
No. Dogs have private suites for rest. Play and outdoor time are carefully managed to prioritize safety and comfort.
How does drop-off and pick-up work?
All arrivals and departures are scheduled by appointment to reduce congestion and keep the environment calm.
What should I bring for my dog’s stay?
We recommend bringing your dog’s regular food and any medications. Familiar items such as a blanket may also help your dog settle in.
Are vaccinations required?
Yes. All dogs must meet our health and vaccination requirements to ensure the safety of all guests.
Can grooming or dental care be done during boarding?
Absolutely. Many clients choose to add grooming or ultrasonic tooth brushing during their dog’s stay.
Can my dog have their own food and medication?
Yes. We follow owner-provided feeding and medication instructions to maintain routine and consistency.
Are puppies allowed to board?
Dogs must meet our age requirements for boarding. Puppies under six months may have limited eligibility — please contact us for details.
Do you provide updates during my dog’s stay?
We share updates on social media as often as possible so owners can see their dogs enjoying their stay. Owners are also welcome and encouraged to text us anytime for updates during their dog’s visit.
What are your boarding rates?
Rates vary based on membership status, length of stay, and number of dogs. Please visit our Rates & Membership page for full details.
Dog Grooming - FAQ
What dog grooming services do you offer?
We offer professional dog grooming services in a calm, low-stress setting, including bath and brush, de-shedding, de-matting, breed-specific trims, and custom haircuts. Optional add-ons such as ultrasonic tooth brushing are also available.
Is your dog grooming suitable for nervous or anxious dogs?
Yes. Our grooming services are performed in quiet, individual spaces designed to reduce stress. This makes our dog grooming ideal for shy, nervous, or sensitive dogs who may not do well in busy grooming salons.
Do you groom all dog breeds and sizes?
We groom most breeds and sizes. Because every dog’s coat and temperament are different, grooming services are customized based on your dog’s individual needs. Please contact us if you have questions about your dog’s specific coat type or grooming requirements.
How long does a dog grooming appointment take?
Grooming times vary depending on coat condition, size, and services requested. We focus on quality, comfort, and your dog’s well-being rather than rushing appointments.
Do you offer one-on-one dog grooming?
Yes. Our grooming appointments are one-on-one and appointment-based, allowing us to give your dog individualized attention in a calm environment.
Can dog grooming be combined with boarding?
Absolutely. Many clients choose to schedule grooming during their dog’s boarding stay so their dog goes home clean, comfortable, and refreshed.
What should I bring to my dog’s grooming appointment?
Please bring your dog on a leash and inform us of any medical conditions, sensitivities, or special handling needs. No additional items are required unless discussed in advance.
Are vaccinations required for grooming services?
Yes. All dogs must meet our health and vaccination requirements to ensure the safety of every guest.
Do you offer ultrasonic tooth brushing during grooming?
Yes. Ultrasonic tooth brushing is available as an optional add-on during grooming appointments and is a gentle, non-invasive way to support your dog’s dental health.
How do I book a dog grooming appointment?
Grooming appointments are scheduled in advance. You can request grooming services through our website or contact us directly for availability and pricing.
Can I request a specific style or haircut?
Yes. Custom trims and style requests are welcome and discussed prior to grooming.
Do you offer nail trim-only appointments?
Please contact us to discuss availability for individual grooming needs.
Pet Taxi - FAQ
What is your pet taxi service?
Is your pet taxi service safe for dogs?
Yes. Dogs are transported securely and handled with care by experienced staff who prioritize calm, controlled travel.
How do I schedule pet taxi service?
Do you offer one-way or round-trip service?
Availability depends on scheduling and location. Please contact us to discuss your needs.
Which areas do you serve?
Does my dog need to be a current client?
Is pet taxi available one-way or round-trip?
Can multiple dogs be transported together?
Can pet taxi transport dogs to the vet?
Ultrasonic Tooth Brushing - FAQ
What is ultrasonic tooth brushing?
Is ultrasonic tooth brushing safe for dogs?
Yes. When used properly, ultrasonic tooth brushing is safe and gentle. It does not involve anesthesia, vibration, or scraping.
Will this replace veterinary dental cleanings?
No. Ultrasonic tooth brushing supports routine dental maintenance but does not replace professional veterinary dental procedures when needed.
How long does a session take?
How often should my dog receive ultrasonic tooth brushing?
Frequency varies by dog. Regular sessions help maintain results and slow plaque buildup.